As a new business looking to establish itself in the Cronulla area, Spooner was adamant the printer be online and working at all times so his team could always present professionally and reliably. MattBlak was brand agnostic but wanted the equipment to be well engineered and built to ensure reliability, and the printing supplies - such as toner and ink - needed to never be out.
Company profile
MattBlak Property
MattBlak Property is a boutique real estate agent and property manager based in Cronulla, NSW. Founded in 2021, the agency operates on the principle a property specialist should be transparent, provide good old fashioned service and do it with high energy
Key challenges and business drivers
- New office that needed a large, high quality printer/ copier
- Lean operation that did not want to worry about managing print supplies
- Printing needed to be fast to keep pace with the team's needs
- Previous equipment had been expensive, unreliable and problematic to maintain
Benefits delivered by efex solution
- Local service and support, increasing uptime and productivity
- Wide product knowledge of print equipment to help recommend the best option
- Understanding of business needs and ability to translate to technical specifications
- Worry-free maintenance of print supplies
- Competitive pricing when compared to other print equipment suppliers
- Payments spread over time rather than consumption of business capital
efex did everything. We were up and running within a couple days and since then have not had to worry about the printer at all"
The team needs their office to run efficiently and reliably so they can deliver on their promise of great service to clients.
MattBlak Property is a boutique real estate agent and property manager based in Cronulla, NSW. Founded in 2021, the agency operates on the principle a property specialist should be transparent, provide good old fashioned service and do it with high energy.
The busy office is homebase for nine team members looking after sales, property management and the business’s management.
The team needs their office to run efficiently and reliably so they can deliver on their promise of great service to clients
MattBlak Property opened in November 2021 in Cronulla and needed to fit out the new office. The owner, Blake Spooner, had worked at other real estate agencies in the past where the printing equipment was slow, unreliable and inevitably not working at critical times. He knew he wanted a different way of working in the new business.
A colleague that owned a mortgage broking business who had recently upgraded office equipment recommended Spooner talk to efex.
The team at MattBlak had two primary requirements on the brief to efex: reliability and cost.
As a new business looking to establish itself in the Cronulla area, Spooner was adamant the printer be online and working at all times so his team could always present professionally and reliably. MattBlak was brand agnostic but wanted the equipment to be well engineered and built to ensure reliability, and the printing supplies - such as toner and ink - needed to never be out.
Secondly, it was important the cost of acquiring and running the printer was within budget. The business was a start-up and although it soon started enjoying great success, it needed to ensure its office set-up andrunning budget was carefully spent.
efex translated MattBlak’s business needs into a technology specification. With a panel of printer manufacturers whom efex partners with and experience designing the right solution, efex recommended a Kyocera printer that would serve MattBlak as it grew.
efex recommended MattBlak enter a managed print service agreement which would:
- Free up MattBlak’s staff from worrying about ink and toner supplies
- Ensure the printer was serviced regularly
- Meet up-time requirements with prompt repairs should that be necessary
- Cash flow the equipment rather than requiring a large capital outlay just as the business was launching
- Allow MattBlak to scale its print capabilities as the business’s needs change
From the moment the printer was agreed, efex demonstrated enviable speed and responsiveness in sourcing, delivering and connecting the printer in the new office. MattBlak continue to be delighted with the equipment and efex’s proactive approach to keeping the property business working efficiently.