Get in touch with the efex Townsville team
Local service, enterprise capability
Our Townsville team understands how North Queensland organisations work, and is on site when you need it. Today, more than 350 organisations across Townsville and North Queensland trust us with managing their technology, from healthcare practices and retailers to builders, professional services firms and real estate agencies.
Our local team is supported by more than 400 specialists in 25 locations across Australia. That means you deal with people who know your business, backed by experts who can handle whatever comes next, from a new office to a major cloud move, so your IT keeps pace as you grow.
Our security operations centre watches over your systems 24 hours a day, 7 days a week, so suspicious activity is identified and acted on quickly, reducing the risk of disruption to your business. We are also certified to ISO 27001, the international standard for information security, and the way we protect your data and systems is independently audited against it. When your board, insurers or customers ask how your IT is managed, you have clear answers. View our security certifications in the efex Trust Center.
Managed IT services for your organisation
- Managed IT services: reliable systems and a responsive help desk, with your computers, servers and Microsoft 365 maintained and secured across every site.
- Cyber security: your systems monitored around the clock by our security operations centre, and your defences measured against the Australian Government's Essential Eight. Managed Cyber
- Technology planning: an account manager who knows your organisation, and a technology roadmap aligned to your growth plans. Advisory services
- Cloud: cloud services designed, migrated and managed for performance and security. Cloud
- Networks and connectivity: fast, dependable connections across one site or many. Networks and data
- Phones and mobiles: business phone systems, Microsoft Teams calling and mobile plans, managed in one place. Unified communications and mobility
- Print: printers and copiers supplied, serviced and managed. Managed print
Trusted by Queensland organisations
Our clients are organisations where downtime, data loss or a cyber incident carries a real cost: several sites, growing teams, sensitive client information, and customers, insurers or regulators who expect strong security.
- Transport: Allied Moving Services connects its Townsville, Cairns and Mount Isa offices with a phone system from efex. Read the Allied Moving Services case study.
Areas we cover
We support organisations across Townsville and North Queensland, including Hermit Park, Kirwan, Aitkenvale, Thuringowa Central, Ayr, Home Hill, Ingham, Charters Towers and Magnetic Island. Our Cairns office supports Far North Queensland.
About efex
efex is one of Australia’s largest technology service providers, delivering enterprise-grade managed IT, cyber security and cloud services to more than 14,000 customers nationally.
Common questions
Yes. Our team works from 214 Charters Towers Road, Hermit Park, and with clients on site across Townsville and North Queensland.
Yes. We plan and manage the transition with you, so your systems keep running throughout.
Organisations that have outgrown basic IT support, including those with several sites, growing teams, or an in-house IT team that needs specialist support.
Yes. We assess your organisation against the Essential Eight, the Australian Government's baseline cyber security controls, and then close the gaps.
Speak with our Townsville team
Tell us about your organisation and a member of our Townsville team will be in touch. Call 1300 376 347 or complete the form below.
Existing efex customer looking for support? Head to our support page.
