For organisations that need deeper visibility, faster response, and smarter control over their digital environment.

Managed Cyber Premium is more than just protection. It delivers a powerful combination of advanced cyber security, intelligent IT support, and proactive risk management without compromising productivity.

Aligned with maturity level 1 of the ACSC Essential 8, this tier offers a comprehensive suite of advanced tools and services that go beyond traditional IT support - delivering real-time threat detection, automated response, and strategic oversight to keep your digital environment secure, resilient, and future-ready.

Inclusions

Security & threat detection

  • Ransomware detection & response
  • Endpoint detection & response
  • Advanced anti-virus software
  • Advanced email phishing defence & spam filtering
  • Advanced vulnerability scanning
  • Standard dark web ID monitoring
  • Advanced DNS filtering for malicious/unauthorised websites
  • M365 security baseline
  • Security Operations Centre (SOC) for M365 tenant
  • Security Operations Centre (SOC) for endpoints & servers
  • Advanced conditional access
  • Incident response & problem management
  • Phishing training

Endpoint management

  • Remote monitoring & management
  • Windows Operating System software updates
  • Advanced 3rd party software updates
  • System & performance monitoring
  • Uninterrupted Power Supply (UPS) UPS alerts management
  • Microsoft Intune support
  • M365 licence management
  • M365 self-service password resets
  • Daily M365 backups
  • Server uptime monitoring
  • Application whitelisting
  • Monthly M365 reporting
  • Copilot & advanced workflow support

Industry-leading IT support

  • Convenient omni-channel remote service desk access via phone, email or portal login
  • Fast issue resolution via smart call routing & context aware support
  • Expansive, locally based teams of expert engineers that understand your business
  • AI-powered self-help 24/7 via efex customer portal for common IT issues
  • Network support
  • Service ticket reporting

Add ons available:

  • Advanced SOC / Security Information & Event Management (SIEM)
  • Essential 8 gap analysis assessment & report

 

  • Digital footprint monitoring
  • Quarterly penetration testing

 

 

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