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Managed Print Services
Printers and photocopiers have a reputation for being notoriously finicky, time consuming and costly. IT departments often see them as a burden. Our Managed Print Service removes the hassle so that you can print when you want, never run out of toner, and have fast local service to sort any issues.
Our Managed Print Features
Australian-Based Service & Support
EFEX are an Australian-based, growing yet nimble Customer Support Organisation. All our people and infrastructure are local, which means we can improve your uptime faster. We have printer service technicians located in all branch locations, and our technical support is all onshore.
We can provide an automated digital document management system that streamlines your processes, increasing efficiencies and access to critical information.
Digitise your documents and track their whereabouts to reduce manual handling and increase productivity.
Cost Recovery and Cost Management
Out-of-control office printing can be costly. Using industry certified and accredited software platforms such as PaperCut and Equitrac, we will be able to help reduce your print usage by developing a Print Policy with you that optimises your usage and spend.
Instead of trying to fit your requirements to meet a certain photocopier device, we look at your business and provide recommendations based on your printing needs. Whether they be A3 multifunctional devices, A4 desktop printers or a combination of both, EFEX have access to various global manufacturers tailored to your requirements.
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How We Work
These are the steps we take to review and optimise your print requirements
1. Health Check
The first thing we’ll do is undertake a ‘health check’ of your business’ print and copier environment. This is so we can fully understand your needs, goals and the challenges you face.
We’ll look deeply into the current state of your printing environment. We’ll identify desired outcomes and design a bespoke strategy to meet your needs.
You’ll experience a seamless transition from your old printing environment to your new one. Minimising disruption to your workflow, without you having to lift a finger!
Your new printing environment will be regularly maintained by our Service Team. Coupled with continuous improvements from your Client Relationship Member, this is our way of making certain your devices and operations are running at an optimum level.
We’re here to answer your questions
How much help is available if I have an issue with my printer?
efex prides itself on their Service & Support infrastructure and prompt availability. This commences with the immediacy of our Service Helpdesk who will assist in the triage of a call to determine if the fault can be resolved over the phone or if we need to despatch a Service Technician. In the event we despatch a Technician, our average response time is within 2-4 Hours (depending on your location of Regional to Metro). Our value proposition is the quality and professionalism of our Service & Support resources to improve your business uptime.
Is toner included in my Managed Print agreement?
Yes, the benefit of an efex Managed Print Services agreement is that all toner, consumables, machine parts, belts, drums, and Technician labour are included in your monthly price. Furthermore, to ensure the process is seamless for you, efex will proactively monitor the device usage levels and despatch toner out to your business when it’s needed (often before you even know you need it).
I currently have a Managed Print contract with another supplier, but I’m interested in seeing if you can save on my print costs, should I talk to you now or wait until my contract has finished?
Yes, it is definitely worth a conversation with one of our consultants, because on average we can still save you up to 30% on your current agreement (including paying out that agreement). At the very least, it’s a good barometer check to make sure you’re receiving value for money from your current supplier.
Are you able to payout my current agreement?
Yes, we can look to payout your current agreement and still save your business money.
Invoicing from my current provider is complicated, how is yours easier?
efex invoices are simple to read and user friendly. The design is based on one invoice, with consolidated billing for multiple machine contracts, all on the one bill.