IT Managed Services

IT Managed Services

At efex, our core offering is IT Managed Services. We mitigate the need for our clients to manage the day-to-day operational aspect of the IT environment. Our culture mandates that we go above and beyond to exceed expectations and deliver our clients a first-class experience.

Our IT Managed Services Features

Reliable Technology Support

efex removes technology distractions allowing you to focus on your business applications. Our support includes managing your core technologies, security, backups and end-user support. Often the biggest impact our customers report is that we take away their distractions so they can concentrate on making their business better.

Reliable Technology Support
Outsourced Help Desk

Outsourced Help Desk

One of the biggest distractions our customers report is the day-to-day support for end-users. It is often difficult to get traction on major internal IT projects while having to fix PCs and change passwords. By outsourcing your general help desk support to efex we remove these distractions, allowing you to focus on what’s import for your business.

Proactive Backup and Disaster Recovery

We are data back-up and disaster recovery specialists and partner with industry leading technology to ensure your data is routinely backed up securely and plans are in place should the worst occur.

Proactive Backup and Disaster Recovery
Remote Network Monitoring

Remote Network Monitoring

We can oversee the performance of your network devices, monitoring traffic and eliminating issues before they occur.

Hardware as a Service (HaaS)

IT equipment funded through flexible finance arrangements, reducing the cashflow impact for major investments.

Hardware as a Service (HaaS)

Our IT Managed Services Benefits

  • Peace of Mind

    We focus on providing security, IT support and business continuity so that you can focus on running your business

  • Security

    We have secure server infrastructure and enterprise grade storage platform infrastructure.

  • Customisable

    We take customers through a mature process to analyse their needs create a customised, best practice solution

  • Always current

    We make sure you always have the latest updated technology.

  • Single Invoice

    Your IT infrastructure and ongoing service support is all rolled into one simple monthly invoice.

Find Out More Today

Fill in our contact form for more information or to enquire about a Free Technology Audit and a member of our Concierge Team will get back to you within 24 hours.

Or, call us on 1300 376 347

Proven efex Capabilities & Experience

Branches across metro and regional Australia

Helpdesk available

Current Customers

CRN Fast50 & AFR Fast Starters


We’re here to answer your questions

  • How can efex IT Managed Services save me time and money?

    When you engage efex, you have the equivalent of a full team of 20+ specialists on hand to assist with your technology requirements, at a faction of the cost to have this level of expertise in-house.
    Partnering with efex will also mean you will have less down-time resulting in more productivity from your employees.   

  • What services can be managed remotely?

    As long as you have internet connection, we are able to provide remote support for everything you need. Even without an internet connection we can often talk you through an issue via the phone, or even provide instructional videos through text message. Wherever you are in Australia, we can support you.  

  • What expertise does efex support staff have?

    The efex IT support team have well over 100 years combined experience in the industry. Within our entire team we have a number of specialists so that we can provide thorough support for a range of requirements.

    Having this Australian-based full team available means we have a great depth and breadth of knowledge that we can pull from as needed

  • How can efex help safeguard my business?

    efex monitoring software pushes out updates automatically to ensure our customers always have the most up to date version.

    With regard to IT Security, we are constantly running dark web scans to monitor for password compromises, and we are always proactively learning about the newest risks and breaches.

    We also have numerous people across each account to ensure business continuity and uptime.

What People Say About efex

It is EFEX’s ability to respond and deliver solutions quickly, making sure the technology is the right fit for the client
Stephen Doyle
Stephen Doyle | Manager Finance and Operations
Greater Western Sydney Giants
EFEX were professional in understanding our business strategy and printing challenges, and then efficiently delivered a solution that addressed these needs.
John Adam
John Adam | Managing Partner
Marsdens Law Group